jilicro Privacy Policy

1. Introduction

jilicro ("jilicro," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the jilicro online casino and sports betting platform accessible at jilicro.org and any associated applications (collectively, the "Platform").

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have with respect to your personal data. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms and Conditions, which govern your use of the Platform and are incorporated herein by reference.

2. Information We Collect

jilicro collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, Philippine mobile number, email address, and residential address;
• Identity Verification Documents: Government-issued ID (e.g., PhilSys ID, passport, driver's licence), selfie photographs, and proof of address documents submitted for KYC purposes;
• Financial Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history;
• Communications: Messages, complaints, and feedback submitted to our customer support team via live chat, email, or Viber.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers;
• Usage Data: Pages visited, games played, session duration, betting history, wagering patterns, and feature interactions;
• Location Data: General geographic location derived from your IP address, used to verify jurisdictional eligibility;
• Cookies & Tracking Technologies: As described in Section 7 of this Policy.

2.3 Information from Third Parties

• Identity verification data from third-party KYC service providers;
• Fraud prevention and anti-money laundering screening data from compliance partners;
• Payment confirmation data from payment processors.

3. How We Use Your Data

jilicro processes your personal data for the following purposes, each of which has a lawful basis under the Data Privacy Act of 2012:

• Account Management: To create, maintain, and administer your jilicro account, including verifying your identity and age (21+);
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver customer support;
• Legal Compliance: To comply with PAGCOR regulations, anti-money laundering obligations, tax reporting requirements, and other applicable Philippine laws;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and unauthorized account access;
• Responsible Gaming: To monitor gaming behavior, enforce deposit and loss limits, and identify players who may need responsible gaming assistance;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the Platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time;
• Dispute Resolution: To investigate and resolve complaints, disputes, and legal claims.

4. Sharing Your Information

jilicro does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating the Platform, including payment processors, KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable law;
• Regulatory Authorities: We may disclose your information to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government agencies when required by law or regulatory directive;
• Law Enforcement: We may disclose information to law enforcement agencies in response to a valid legal process, court order, or where we believe disclosure is necessary to prevent imminent harm or illegal activity;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• With Your Consent: We may share your data with third parties for purposes not described herein where you have given your explicit prior consent.

5. Data Retention

jilicro retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC requirements;
• KYC and identity verification documents are retained for the duration of your account and for five (5) years thereafter;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, jilicro will securely delete or anonymize the data.

6. Data Security

jilicro implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication options for player accounts;
• Incident response procedures for detecting and responding to data breaches.

While jilicro takes all reasonable precautions to protect your data, no system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilicro will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

7. Cookies & Tracking Technologies

jilicro uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following categories of cookies:

• Essential Cookies: Required for the Platform to function correctly. These include session management, authentication, and security cookies. They cannot be disabled without impairing Platform functionality;
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limits;
• Analytics Cookies: Collect anonymized data about how players use the Platform, helping us identify areas for improvement. This data does not identify you personally;
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilicro:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and shared, as described in this Policy;
• Right to Access: You may request a copy of the personal data jilicro holds about you, along with information about how it is processed;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it;
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

9. Minors & Age Verification

The jilicro Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process and may be supplemented by documentary KYC checks at any time.

If jilicro discovers that personal data has been collected from a person under 21, we will immediately close the associated account, return any real-money deposits, and delete the personal data in question from our systems, subject to any legal retention obligations.

If you believe that a minor has registered on the Platform, please contact our support team immediately at [email protected] so that we can take prompt action.

10. Cross-Border Data Transfers

jilicro's primary operations and data storage are based in the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines, including cloud infrastructure providers and KYC verification partners.

Where such transfers occur, jilicro ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require recipient parties to maintain data protection standards equivalent to those required under Philippine law.

By using the Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

11. Changes to This Policy

jilicro reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page.

Where changes are material, we will notify you via email or an in-platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Policy periodically to stay informed about how jilicro protects your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact jilicro's Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Viber Support: Available during PH Hours (8AM–12MN PHT)

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your data privacy concern.